Privacy

Privacy Policy (Updated for Sahamithra Budget Friendly Store)

This Privacy Policy explains how Sahamithra Budget Friendly Store, owned, operated and managed by Sahamithra Budget Friendly Store Private Limited (“Sahamithra”, “Company”, “we”, “us”, “our”) collects and uses your (“User”, “you”, “your”) information in relation to your access and usage of our marketplace E-commerce website, its mobile application (if any), and other products/services we provide (collectively referred to as the “Platform”), unless a separate Privacy Policy is provided for such product(s) or service(s).

This Privacy Policy is designed with you in mind, and it is important that you have a clear understanding of our information collection and usage practices, as well as full confidence that ultimately, you control the personal information you provide to Sahamithra. In this Privacy Policy, “personal information” or “personally identifiable information” refers to information that can directly or indirectly identify an individual.

YOUR CONSENT

Please review our privacy practices carefully.
If you do not agree with this Privacy Policy, please do not access or use the Platform—including downloading or installing the app or continuing beyond this screen on your device.

By continuing to use the Platform, you acknowledge that you are aware of and agree to the terms of this Privacy Policy and consent to the collection, storage, processing, transfer and sharing of your personal information (including sensitive personal information) with third parties or service providers for purposes outlined in this Policy.

OUR COMMITMENT

We are committed to ensuring your privacy and maintaining the integrity of your data. All information is processed strictly in accordance with this Privacy Policy.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect information required for lawful purposes associated with providing and improving our Platform and services.

We may ask for personal information such as:

• Name
• Phone number
• Delivery address
• Email address
• Location data
• Device information
• Media storage and microphone access (if needed for functionalities)

Information collected may vary depending on your device and operating system (Android/iOS) in accordance with Play Store and App Store policies.

We may also collect technical data such as:

• Device model
• Operating system and version
• Preferred language
• Unique identifiers
• Mobile network information
• Device motion data

Sensitive Personal Data

When you use the Platform or purchase products/services, we may collect financial information such as:

• Bank account details
• Credit/debit card information
• UPI or other payment instrument details

We retain such sensitive data only for as long as needed to fulfil its purpose or comply with legal obligations.

WHO WE SHARE THIS INFORMATION WITH?

We do not share personal data with irrelevant third parties. Only Sahamithra team members and authorised service providers have access on a need-to-know basis.

We may share information with:

• Delivery partners
• Third-party sellers
• Payment processors
• Customer support service providers
• Data analysis and marketing partners
• Logistics and courier partners

All third-party partners must use the information solely for service-related purposes and in compliance with applicable laws.

We may also share information with:

• Government or regulatory bodies, if legally required
• Legal authorities to protect our rights or comply with obligations

LOCATION DATA

If you grant location access, we collect your approximate and precise GPS/network-based location to provide location-based services (delivery, store availability, etc.).

CHILDREN’S DATA

Persons below 18 years may use the Platform only with parental or guardian consent.

WHY IS YOUR INFORMATION BEING COLLECTED?

We collect your information to:

• Identify you uniquely
• Process orders and payments
• Deliver products and services
• Send receipts and notifications
• Personalize your experience
• Provide customer support
• Improve Platform features
• Offer promotional and interest-based communications
• Comply with legal obligations

Your data also helps us understand usage patterns and enhance customer experience.

HOW LONG DO WE STORE YOUR INFORMATION?

We store your information until:

• You request deletion (“right to be forgotten”), or
• The original purpose for collection is no longer relevant

Sensitive data is stored only for as long as necessary or legally required.

In cases of suspected fraud or legal issues, certain information may be retained as permitted by law.

DATA PROTECTION

We implement reasonable security measures to protect your information from unauthorized access, modification, disclosure or destruction.

All data stored in your device and transmitted to our servers is encrypted and access is restricted based on purpose.

RIGHTS OF USERS

In accordance with applicable data protection laws, you have the right to:

• Access your data
• Rectify inaccuracies
• Request deletion
• Exercise the right to be forgotten

You may write to our Grievance Officer at:
📧 sahamithrabudgetfriendlystore@gmail.com

Upon verifying your identity, we will process your request.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.
Changes will take effect from the date indicated on the Platform.
Continued use of the Platform will be considered acceptance of the updated Policy.

YOUR DATA IS IMPORTANT TO SAHAMITHRA

We take all reasonable steps to protect your information but cannot guarantee that unauthorized third parties will never defeat our security measures.

For questions, contact us at:
📧 sahamithrabudgetfriendlystore@gmail.com

CONTENT OWNERSHIP

This Privacy Policy is the exclusive property of Sahamithra Budget Friendly Store Private Limited and may not be copied or reproduced without prior written consent.